Returns And Refunds.
Return window
PENDING APPROVAL: Current working direction: unopened and unused products may be eligible for return within 14 days of delivery. Rebecca should confirm the final window and whether any product categories or promotional purchases are excluded.
Opened cosmetics
PENDING APPROVAL: Current working direction: opened cosmetic products are not returnable for preference or change-of-mind reasons. Opened products may be reviewed when the item is damaged, defective or incorrect. Final hygiene and safety rules require approval.
Damaged, defective or incorrect items
If an order arrives damaged, defective or incorrect, contact MAKONAIRE BEAUTY promptly through the approved support channel. We may request the order number, photographs and other reasonable information needed to review the issue.
PENDING APPROVAL: Confirm the reporting window for damaged, defective or incorrect items and the approved remedies, such as replacement, refund or store credit.
Return authorization
Do not send a product back until return instructions have been provided. Returns sent without authorization may not be processed correctly.
PENDING APPROVAL: Confirm the approved return address, return-authorization workflow and whether the public Lincoln mailing address is authorized for physical returns for every product type.
Return shipping
PENDING APPROVAL: Confirm who pays return shipping for approved change-of-mind returns and for damaged, defective or incorrect orders. Do not publish a blanket free-return promise unless it is operationally approved.
Refunds
PENDING APPROVAL: Confirm the refund method, inspection requirement and processing timeframe. Refund timing may also depend on the customer's bank or payment provider.
Non-returnable items
PENDING APPROVAL: Confirm hygiene exclusions, final-sale items, gifts, promotional items, and any other non-returnable categories before publication.
Questions about returns
For return or refund questions, contact support@makonairebeauty.com.
BEFORE PUBLICATION: The support mailbox and escalation process must be tested before publication.